Sign-up conditions

1. Who is who

The sessions are organised and sold by [club's legal name, tax number and address] ("the club"). Payments go straight to the club's account.

The club's booking app is run by [our company's legal name, tax number and address] on the club's behalf, and only handles sign-up and payment.

2. Signing up and paying

Your spot is only confirmed once payment is complete. While you pay, the spot is kept for you for a few minutes; if you don't finish in time, it becomes free again.

The price is the one shown in the app when you sign up: member or non-member. The club confirms who is a member. If you say you are a member and the club finds you are not, it may charge you the difference or cancel the spot and give the amount back as credit.

Any credit you have is used first; the rest is paid by card, Bizum, Apple Pay or Google Pay.

Until the club switches on payment in the app, your spot is confirmed when you sign up and you pay at the club. The app always shows how each session is paid.

This is an automatic system: the time that counts for your sign-up is not when you fill in your details or tap the button on your phone, but when the platform processes your request. There may be a few seconds between the two, for example because of your phone's connection or because many people sign up at once and requests wait their turn. The platform records the exact time of every sign-up, to the second, and that is the one that counts if there is any doubt.

3. Waitlist

If a turn is full, you can join its waitlist without paying. When a spot frees up it is offered in order of arrival (by the time the platform processed each sign-up, as explained above): we let you know and you have a limited time to confirm it (or pay for it, if the session is paid in the app). If you don't in time, it goes to the next person.

4. If you can't come

Sessions paid at the club: cancel your spot in the app at least 24 hours before so someone else can take it. There is no credit in these sessions: if you had already paid at the club, it is settled directly with the club. [To decide with the club: what happens if someone doesn't turn up without having paid.]

Sessions paid in the app: if you cancel at least 24 hours before your turn starts, the full amount you paid becomes credit for another session at the club.

Less than 24 hours before, you can no longer cancel in the app. If you can't come, tell the club (for example on WhatsApp from the app) so it can give your spot to someone else. If you don't tell the club or don't turn up, there is no refund and no credit.

Credit can only be used for sessions at the same club, cannot be exchanged for money and cannot be passed to someone else. [To decide: whether credit expires, and when.]

If the club cancels a session or a turn (for example because of the weather), [to decide: it gives the full amount back as credit, or refunds it to your payment method if you ask].

5. Courts and level

The club assigns courts by level and publishes them before the session. When you join you state your level and, if you have one, your Playtomic level (optional). Levels are a guide: the club will adjust them as you play so games are balanced.

You can sign up with your partner: you give their name, mobile and level (or pick them among people you have played with) and you are both signed up, together. By doing so you confirm your partner agrees and that we may message them on WhatsApp about that spot. Your partner does not need to use the app, and you can cancel their spot under the same rules as yours. The club will try to put you on the same court, but cannot guarantee it.

6. During the session

The club's rules apply. You take part at your own risk and confirm you are fit to play sport. [Check with the club: accident and liability insurance.]

7. Right of withdrawal

As a leisure service on a specific date, the 14-day right of withdrawal does not apply (article 103.l of the Spanish consumer protection law). Cancellations follow section 4.

8. Messages

We send you by WhatsApp or SMS the messages the service needs: your sign-in code, your spot confirmation, spots freed from the waitlist, your court and any changes. They are not advertising. Club news and offers only reach you if you agree to them separately.

9. Your data

The club is responsible for your data. [Our company] processes it on the club's behalf only to run the sessions. We keep your name, phone, level (and your Playtomic level, if you give it), sign-ups, payments and credit. We never sell your data or use it for anything else. Data is hosted on servers in the European Union.

Nobody but the club sees your phone number. Players of the club who have accepted these conditions see your name in the list of who is in and who is waiting for the turns you sign up to; your court mates also see it on the courts.

You can ask to see, correct or delete your data at [contact email]. More in the privacy policy [link].

10. Changes and contact

If these conditions change, we'll ask you to accept the new version on your next sign-up. For any question: [club's email or phone].

Spanish law applies. [Check with the adviser: competent courts and consumer dispute resolution.]